Shipping policy

Here is the updated, comprehensive policy incorporating all your specific requirements for both the product types and the new payment terms.

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## *Return & Exchange Policy*

We aim to deliver premium-quality football kits and a smooth shopping experience. By placing an order, you agree to the following terms and conditions.

### *1. Order Confirmation & Payment*

•⁠  ⁠*10% Advance Minimum:* To confirm any order, a minimum *10% advance payment* is required.

•⁠  ⁠*24-Hour Window:* If the advance payment is not received within *24 hours* of placing the order, the order will be automatically *cancelled*.

•⁠  ⁠*No Standard COD:* We no longer offer full Cash on Delivery. All orders require the confirmation deposit.

### *2. Product Specifications (Read Carefully)*

We offer different categories of kits. Please check the *description* of each item before ordering:

•⁠  ⁠*Import vs. Sublimation:* Please note that *Import kits and Sublimation kits have different sizing*. Do not assume your size is the same for both. Check the specific size chart for each.

•⁠  ⁠*Logo Finishes:* Most of our kits are *Sublimation* (designs dyed into the fabric). *Embroidery (stitched logos)* is only provided if it is explicitly written in the product description. If "Embroidery" is not mentioned, the kit will be a sublimation print.

•⁠  ⁠*Color Variance:* Product colors may vary slightly due to photographic lighting or your monitor settings.

### *3. Exchange & Return Policy*

•⁠  ⁠*No Returns:* We do not offer returns or refunds.

•⁠  ⁠*Exchanges:* Exchanges are *only* accepted if the fault is on our side (e.g., wrong product, manufacturing defect, or damage on arrival).

•⁠  ⁠*48-Hour Limit:* Exchange requests must be made within *48 hours* of delivery.

•⁠  ⁠*Condition:* Items must be unused, unwashed, and have all original tags and packaging intact.

•⁠  ⁠*Delivery Charges:* The customer is responsible for paying delivery charges for all exchanges.

### *4. Non-Exchangeable Scenarios*

We *do not* accept exchanges or returns for:

•⁠  ⁠*Size & Fit:* Size selection is the customer's responsibility. Since Import and Sublimation sizes differ, please double-check the charts.

•⁠  ⁠*Personal Preference:* Changes of mind or "fit issues" are not eligible for exchange.

•⁠  ⁠*Custom Orders:* Any kit with personalized names or numbers is strictly *non-returnable and non-exchangeable*.

•⁠  ⁠*Sale Items:* All items purchased on sale or discount are final.

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### *Regional Terms*

•⁠  ⁠*Pakistan:* 10% advance required for confirmation. Exchanges only for company errors.

•⁠  ⁠*UAE:* Prepaid orders only. No returns for size/preference.

*For assistance, contact us via Instagram DM or WhatsApp.*